Frequently Asked Questions
Everything you need to know about your Uproot Clean experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
Are your products safe for delicate fabrics like silk or cashmere?
While our tools are designed for high performance on knits and synthetic blends, we recommend testing a small, inconspicuous area first. Avoid using heavy-duty cleaners on extremely delicate or sheer silk garments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Shop Pay.
How can I track my package?
Once your order ships, you will receive an email confirmation containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.